Support

Email support@productivitytools.app. We answer within two working days. Include the support code from the Minutes screen in the app if the question is about minutes or a purchase.

Common questions

Which languages?: The video can be in almost any language; the app finds it by itself. Subtitles come in English by default, or in Spanish, Portuguese, French, German, Italian, Russian, Arabic, Hindi, Chinese, Japanese or Korean.
Is my video uploaded?: No. Only the sound is sent: our server passes it to Groq, which writes down what is said, and the text to OpenAI, which translates it. The subtitles are written into the video on your phone. See the Privacy Policy.
How many minutes do I get?: Two free minutes per phone, with every feature and no watermark. Minute packs add the minutes shown on the purchase screen and never expire. A video costs its length to the second.
"No speech found": The sound has no words the AI could write down (music only, or very quiet speech). It costs nothing.
"Busy, try again in a few minutes": Our AI provider is overloaded for a moment. Nothing was charged; send the video again a little later.
I bought minutes but the app does not show them: Tap "Restore purchases" on the Minutes screen. Purchases are tied to your Google or Apple account, so this also works on a new phone.
Refund: Purchases are made in Google Play or the App Store; refunds follow the store's policy.
Report subtitles: Tap Report on the result screen, or email us with the support code and what was wrong.
Delete my data: Videos never leave your phone and the sound is deleted after each job. To delete the log entries tied to your app identifier, email us the support code from the Minutes screen in the app.